FAQs and Knowledge Base

This section of our website provides answers to frequently asked questions about managing ModelVision licences and knowledge base articles about using ModelVision and its optional modules.

Tensor Research is committed to ensuring you maximise the value of your software and therefore have an experienced technical support team of geophysicists and software engineers to assist you with your technical support questions and problems. If you can't find an answer or solution to an issue, clients with active Support and Updates (S&U) service subscriptions can obtain global technical support from Tensor Research or one of our authorised resellers.

Please contact support@tensor-research.com.au or complete the Contact Us form on the website.

You can assist us by including the following in your email query:

  • your name and company
  • the product(s) and version number(s)
  • your operating system
  • detailed information (including screen captures if possible) to help our team replicate the issue you have encountered.

Reseller support information can be found at http://www.tensor-research.com.au/our-company/resellers